2. Other conditions
5. Withdrawal wagering conditions
How to bet:
Betting with Bonus XP will not be counted until you start using Bonus XP. Please note that XP bets are not counted as withdrawal bets.
When you start playing with Bonus XP, all bets will be counted as bets that clear the withdrawal requirements.
Please note that the percentage of bet that is counted to meet the withdrawal conditions will vary from game to game as described below.
As shown below, the rate of withdrawal wagering conditions varies depending on the game
Reflection rate for each game
All video slots 50%
Roulette, Baccarat, Blackjack, Video Poker, Caribbean Poker, Texas Hold’em (all types) 10%
Live Casino (all types) 10%
All normal chip reflection rate will be 100%
The reflection rate may change each time. Please check the latest reflection rate as it is updated in this bonus profit agreement.
6. Account without deposit history
If you win using the bonus XP presented by a deposit-free bonus etc. in an account with no deposit history and you meet the betting conditions, you can convert to XP and withdraw. However, you must make your first deposit on this site before you can withdraw your winnings for the No Deposit Bonus. No deposit required bonus wins are all wins prior to making the first deposit.
In addition, withdrawal of the winning money obtained before the first deposit is up to 10 times the bonus XP acquired at the time of account registration. If the winning amount generated from the depositless bonus exceeds 10 times the depositless bonus, the remaining winning amount will be void. This has no effect on the amount deposited and the bonus XP earned on the first deposit.
8. Abuse of bonuses and cheating
[Prohibitions when using Bonus XP]
There are some prohibitions on playing with Bonus XP.
Please be aware that if you violate the following prohibitions, you may not be able to withdraw your winnings.
To provide a fair game, strict measures are taken against bonus abuse, irregular play and cheating. If a player discovers or is engaged in one or more of the following activities, or if they consider it to be, we will investigate and apply until the results are known. You have the right to restrict the use of your account, including withdrawal requests.
If, as a result of our investigation, we are found to have been engaged in any of the above acts, or if we have found a reasonable basis, we will close the player’s account and qualify for participation in some or all future campaigns. You have the right to disqualify you from receiving the bonus. The imposition of these restrictions does not prevent a player from receiving a qualified bonus before the restrictions are imposed.
9. Game restrictions
Bonus XP is available for all games unless otherwise stated in the campaign-specific terms and conditions. In some cases, at our discretion, certain games may be excluded from bonus play. If there is a list of games that are excluded from bonus play, they shall be specified in the Important Terms of the Campaign.
10. Choice of bonus acquisition
In order to receive the deposit bonus, you need to check the bonus box of the bonus displayed on the deposit page at the time of deposit and wish to receive the bonus. Players may decline to receive bonuses they are eligible to earn. If you have already received the bonus, you can delete the bonus XP all at once by using the rolling reset button in the rolling column in My Menu.
11. Account restrictions
Various campaigns can be used only once per account unless otherwise specified. In addition, it cannot be combined with other campaigns unless otherwise stated.
12. Governing law
SHAMBARA NV, a Company limited by Shares incorporated under the laws of the Curacao with registration number 154158 and with its registered address is Abraham de Veerstraat 9 Willemstad, Curacao (host country)
https://www.xigolo.com/home/ is operated by SHAMBARA NV having its office at Abraham de Veerstraat 9 Willemstad, Curacao Company Registration number 154158
Objective of the AML Policy:
SHAMBARA NV, is committed to establishing and maintaining policies, controls and procedures to manage and effectively mitigate the risks of money laundering and terrorist financing. These policies will be regularly reviewed to ensure that they remain fit for purpose and will include:
· The risk management practices adopted by SHMBARA to prevent its business being used for money laundering and/or terrorist financing.
· Customer due diligence requirements, including enhanced due diligence for those customers presenting higher risk, such as Politically Exposed Persons (PEPs).
· Internal controls in relation to its senior management and staff members.
· The independent audit of its policies, controls and procedures.
· Record keeping.
· Monitoring compliance with its policies, controls and procedures and their communication to staff.
SHAMBARA NV, seeks to offer the highest security to all of its users and customers on https://www.xigolo.com/home/ For that purpose a three step account verification is done in order to insure the identity of its customers. The reason behind this is to prove that the details of the person registered are correct and the deposit methods used are not stolen or being used by someone else, which is to create the general framework for the fight against money laundering. SHAMBARA NV also takes into accord that depending on the nationality and origin, the way of payment and for withdrawing different safety measurements must be taken.
SHAMBARA NV, also puts reasonable measures in place to control and limit ML risk, including dedicating the appropriate means.
SHAMBARA NV, is committed to high standards of anti-money laundering (AML) according to the EU guidelines, compliance and requires management & employees to enforce these standards in preventing the use of its services for money laundering purposes.
The AML program of SHAMBARA NV is designed to be compliant with:
EU : “Directive 2015/849 of the European Parliament and of The Council of 20 May 2015 on the prevention of the use of the financial system for the purposes of money laundering”
EU : “Regulation 2015/847 on information accompanying transfers of funds”
EU : Various regulations imposing sanctions or restrictive measures against persons and embargo on certain goods and technology, including all dual-use goods
BE : “Law of 18 September 2017 on the prevention of money laundering limitation of the use of cash
What is Money Laundering:
Money Laundering is understood as:
• The conversion or transfer of property, especially money, knowing that such property is derived from criminal activity or from taking part in such activity, for the purpose of concealing or disguising the illegal origin of the property or of helping any person who is involved in the commission of such an activity to evade the legal consequences of that person’s or companies action;
• The concealment or disguise of the true nature, source, location, disposition, movement, rights with respect to, or ownership of, property, knowing that such property is derived from criminal activity or from an act of participation in such an activity;
• The acquisition, possession or use of property, knowing, at the time of receipt, that such property was derived from criminal activity or from assisting in such an activity;
• Participation in, association to commit, attempts to commit and aiding, abetting, facilitating and counselling the commission of any of the actions referred to in points before.
Money laundering shall be regarded as such even when the activities which generated the property to be laundered were carried out in the territory of another Member State or in that of a third country.
Organization SHAMBARA NV preventing AML
In accordance with the AML legislation, SHAMBARA NV has appointed the “highest level general management” for the prevention of ML: The full management of SHAMBARA NV are in charge. Furthermore, an Anti-Money Laundering Compliance Officer (AMLCO) is in charge of the enforcement of the AML policy and procedures within the System.
The AMLCO is placed under the direct responsibility of the general Management:
AML policy changes and implementation requirements:
Each major change of SHAMBARA NV’s AML policy is subject to be approval by the general management of company and the Anti Money Laundering Compliance Officer.
Customers Due Diligence and Verification:
Three step Verification:
Step one verification:
Step one verification must be done by every user and customer to withdraw. Regarding of the choice of payment, the amount of payment, the amount of withdraw, the choice of withdraw and nationality of the user/customer step one verification must be done first. Step one verification is a document that must be filled out by the user/customer himself. Following information’s must be filled in:
· First name,
· Second name
· Date of birth
· Country of usual residence
· Gender; and
· Full address.
Photo identification showing full name which corresponds to the name in which the customer account is being opened. Any one of the following is acceptable:
Driving license (if contains photograph of individual)
National ID Card
Step two verification:
Step two verification must be done by every user which deposit over 2000$ (two thousand Dollar) or withdraws over 2000$ (two thousand Dollar) or sends another user over 1000$ (one thousand Dollar) Until step two verification is done the withdraw, tip or deposit will be hold. Step to verification will lead the user or customer to a subpage where he must send in his ID. The user/customer must make a picture of his ID. While a paperclip with a six-digit random generated number is next to his ID: Only an official ID may be used for ID verification, depending on the country the variety of accepted IDs may be different. There will also be an electronic check if the filled in Data from the step one verification is correct. The electronic check will check via two different databanks to ensure the given information’s matches with the filled document and the name from the ID: If the electronic test fails or is not possible the user/customer is required to send in a conformation of his current resident. A certificate of registration by the government or a similar document is required.
Step three verification:
Step three verification must be done by every user which deposit over 5000$ (five thousand Dollar) or withdraws over 5000$ (five thousand Dollar) or sends another user over 3000$ (three thousand Dollar) Until step three verification is done the withdraw, tip or deposit will be hold. For step 3 a user/customer will be asked for a source of wealth.
Customer identification and verification (KYC)
The formal identification of customers on entry into commercial relations is a vital element, both for the host country regulations relating to money laundering and for the KYC policy.
This identification relies on the following fundamental principles:
· A copy of your passport, ID card or driving license, each shown alongside a handwritten note mentioning six random generated numbers.
· Also, a second picture with the face of the user/customer is required. The user/customer may blur out every information, besides date of birth, nationality, gender, first name, second name and the picture. To secure their privacy.
· Please note that all four corners of the ID have to be visible in the same image and all details has to be clearly readable besides the named above. We might ask for all details if necessary.
An employee may do additional checks if necessary, based on the situation.
Proof of Address:
Proof of address will be done via to different electronic checks, which use two different databases. If an electronic test fails, the user/customer has the option to make a manually proof.
A recent utility bill sent to your registered address, issued within the last 3 months or an official document made by the government that proofs your state of residence.
To make the approval process as speedy as possible, please make sure the document is sent with a clear resolution where all four corners of the document is visible, and all text is readable. For example: An electricity bill, water bill, bank statement or any governmental post addressed to you.
An employee may do additional checks if necessary, based on the situation.
Source of funds
If a user /player deposits over a five thousand euro there is a process of understandings the source of wealth (SOW)
Examples of SOW are:
· Ownership of business
It is critical that the origin and legitimacy of that wealth is clearly understood. If this is not possible an employee may ask for an additional document or prove.
The account will be frozen if the same user deposits either this amount in one go or multiple transactions which amount to this. An email will be sent to them manually to go through the above and an information on the website itself.
SHAMBARA NV [https://www.xigolo.com/home/] also asks for a bank wire/credit card to further insure the Identity of the user/customer. It also gives additional information about the financial situation of the user/customer.
Basic document for step one:
The basic document will be accessible via the setting page on https://www.xigolo.com/home/. Every user has to fill out the following information:
· First name,
· Second name
· Date of birth
· Country of usual residence
· Gender; and
· Full address.
The document will be saved and created by Artificial Inelegance Server, an employee may do additional checks if necessary, based on the situation.
In order to deal with the different risks and different states of wealth in different regions globally SHAMBARA NV will categorize every nation in three different regions of risk.
Region one: Low risk:
For every nation from the region one the three-step verification is done as described earlier.
Region two: Medium risk:
For every national from the region two the three-step verification will be done at lower deposit, withdraw and tip amounts. Step one will be done as usually. Step two will be done after depositing 1000$ (one thousand Dollars), withdrawing 1000$ (one thousand Dollars) or tipping another user/customer 500$ (five hundred Dollars.) Step three will be done after depositing 2500$ (two thousand five hundred Dollars), withdrawing 2500$ (two thousand five hundred Dollars) or tipping another user/customer 1000$ (one thousand Dollars). Also, users from a low risk region that change crypto currency in any other currency will be treated like user/customers from a medium risk region.
Region three: High risk:
Regions of high risks will be banned. High risk regions will be regularly updated to keep up with the changing environment of a fast-changing world.
In addition, an Artificial Intelligence which is overseen by the AML Compliance Officer will look for any unusual behaviour and report it right away to an employee of SHAMBARA NV. According to a risk based few and general experience the human employees will recheck all checks which are done before by the A.I or other employees and may redo or do additional checks according to the situation.
In addition, a data Scientist supported by modern, electronic, analytic systems will look for unusual behaviour like: Depositing and withdrawing without longer Betting sessions. Attempts to use a different Bank account for Deposit and Withdraw, nationality changes, currency changes, behaviour and activity changes as well as checks, if an account is used by its original owner.
Also, a User has to use the same method for Withdrawal as he used for Deposit, for the amount of the initial Deposit to prevent any Money Laundering.
Enterprise-wide risk assessment
As part of its risk-based approach, SHAMBARA NV has conducted an AML “Enterprise-wide risk assessment” (EWRA) to identify and understand risks specific to SHAMBARA NV and its business lines. The AML risk policy is determined after identifying and documenting the risks inherent to its business lines such as the services the website offers. The Users to whom services are offered, transactions performed by these Users, delivery channels used by the bank, the geographic locations of the bank’s operations, customers and transactions and other qualitative and emerging risks.
The identification of AML risk categories is based on SHAMBARA NV understanding of regulatory requirements, regulatory expectations and industry guidance. Additional safety measures are taken to take care of the additional risks the world wide web brings with it.
The EWRA is yearly reassessed.
Ongoing transaction monitoring
AML-Compliance ensures that an “ongoing transaction monitoring” is conducted to detect transactions which are unusual or suspicious compared to the customer profile.
This transaction monitoring is conducted on two levels:
1) The first Line of Control:
SHAMBARA NV, works solely with trusted Payment Service Providers whom all have effective AML policies in place as to prevent the large majority of suspicious deposits onto https://www.xigolo.com/home/ from taking place without proper execution of KYC procedures onto the potential customer.
2) The second Line of Control:
SHAMBARA NV, makes its network aware so that any contact with the customer or player or authorized representative must give rise to the exercise of due diligence on transactions on the account concerned. In particular these include:
• Requests for the execution of financial transactions on the account;
• Requests in relation to means of payment or services on the account;
Also, the three-step verification with adjusted risk management should provide all necessary information’s about all costumers of SHAMBARA NV at all time.
Also, all transaction must be overseen by employees over watched by the AML compliance officer who is over watched by the general management.
The specific transactions submitted to the customer support manager, possibly through their Compliance Manager must also be subject to due diligence.
Determination of the unusual nature of one or more transactions essentially depends on a subjective assessment, in relation to the knowledge of the customer (KYC), their financial behavior and the transaction counter party.
These checks will be done by an automated System, while an Employee crosschecks them for additional security.
The transactions observed on customer accounts for which it is difficult to gain a proper understanding of the lawful activities and origin of funds must therefore rapidly be considered atypical (as they are not directly justifiable).
Any SHAMBARA NV staff member must inform the AML division of any atypical transactions which they observe and cannot attribute to a lawful activity or source of income known of the customer.
3) The third Line of Control:
As a last line of defence against AML SHAMBARA NV will do manually checks on all suspicious and higher risk users in order to fully prevent money laundering.
If fraud or Money Laundering is found the authorities will be informed.
Reporting of Suspicious transactions on https://www.xigolo.com/home/
In its internal procedures, SHAMBARA NV describes in precise terms, for the attention of its staff members, when it is necessary to report and how to proceed with such reporting.
Reports of atypical transactions are analysed within the AML team in accordance with the precise methodology fully described in the internal procedures.
Depending on the result of this examination and on the basis of the information gathered, the AML team:
• will decide whether it is necessary or not to send a report to the FIU, in accordance with the legal obligations provided in the Law of 18 September 2017;
• will decide whether or not it is necessary to terminate the business relations with the customer.
The AML rules, including minimum KYC standards will be translated into operational guidance or procedures that are available on the Intranet site of:
Records of data obtained for the purpose of identification must be kept for at least ten years after the business relationship has ended.
Records of all transaction data must be kept for at least ten years following the carrying-out of the transactions or the end of the business relationship.
These data will be safely, encrypted stored offline and online.
SHAMBARA NV human employees will make manual controls on a risk based approve for which they get special training.
The training and awareness programs are reflected by its usage:
· A mandatory AML training program in accordance with the latest regulatory evolutions, for all in touch with finances
· Academic AML learning sessions for all new employees
· The content of this training program has to be established in accordance with the kind of business the trainees are working for and the posts they hold. These sessions are given by an AML-specialist working in SHAMBARA NV AML team.
Internal audit regularly establishes missions and reports about AML activities.
All data given by any user/customer will be kept secure, will not be sold or given to anyone else. Only if forced by law, or to prevent money laundering data may be shared with the AML-authority of the affected state. SHAMBARA NV will follow all guidelines and rules of the data protection directive (officially Directive 95/46/EC)
If you have any questions about our AML and KYC Policy, please contact us:
· By email: [firstname.lastname@example.org]
If you have any complains about our AML and KYC Policy or about the checks done on your Account and your Person, please contact us:
· By email: [email@example.com]
POLICY & PROCEDURES KNOW YOUR USER (KYC) USER DUE DILIGENCE (CDD) INTERNAL RISK ASSESSMENT.
SHAMBARA NV, a company limited by shares incorporated under the laws of the Curacao with registration number 154158 and with its registered address is Abraham de Veerstraat 9 Willemstad, Curacao (host country)
The objective of this policy is to ensure that the products and services of the SHAMBARA, and its subsidiaries and affiliates are not used to launder the proceeds of crime and that all users are aware of their obligations and the need to remain vigilant in the fight against money laundering/terrorist financing.
This policy is applicable to the Shambara’s operations including business of its affiliates and subsidiaries involved money, routed through Shambara.
Compliance with the Regulations of the host country on KYC, CDD AML/CFT will include:
USER DUE DILIGENCE & KNOW YOUR CUSTOMER
When logging in as user, in the process minimum documents/information must be provided at the time of opening of account. Further, any additional document/information may be obtained on case to case basis where considered necessary. The key point is that anonymous or obviously fictitious accounts should not be opened
When a user selects to make withdrawals inside the https://www.xigolo.com/home/ Platform, then it is compulsory for them to perform a full KYC process.
During this process, the user will have to input some basic details about themselves and then upload
1) A proof of ID (in some cases front and back depending on the doc)
2) A selfie of themselves holding the ID doc
3) A bank statement/Utility Bill
Once uploaded, information, the user will get a “Temporarily Approved” Status and the documents will now be on our side, and the “KYC Team” will have 24hrs to go over them and email the user about the outcome:
– More information needed – No change in Status
When the user is on “Temporarily Approved” Status then
– They can use the platform normally
– They cannot withdraw
– United States of America and its territories, France and its territories, Netherlands and its territories and countries that form the Kingdom of Netherlands including Bonaire, Sint Eustatius, Saba, Aruba, Curacao, Sint Maarten, Australia and its territories, United Kingdom of Great Britain and Norther Ireland and Cyprus.
Enhanced Due Diligence on KYC Process
1) Proof of ID
2) Proof of Residence
3) Selfie with ID
1) When the KYC process is unsuccessful then the reason is documented and a support ticket is created in the system. The ticket number along with an explanation is communicated back to the user.
2) Once all proper documents are in our possession then the account gets approved.
If it will be not possible to comply with the above requirements, account shall not be opened or business relationship shall be terminated, as the case may be and suspicious transaction report shall be submitted.
Risk assessment is must to be performed of all the existing and prospective users on the basis of information obtained regarding their identity, nature of income, source of funding, location etc. and based on the results of such assessment, categorize users among high risk, medium risk and low risk user.
If a user has been categorized as HIGH RISK*, it is necessary to have Enhanced Due Diligence (EDD) when dealing with such a user. Activities and transactions of HIGH-RISK users shall be monitored; and
1) If a user has not passed full KYC then they cannot withdraw
2) If a user has passed the KYC process successfully then
3) Under no circumstances may a user transfer funds directly to another user.
*Country or geographic risk factors
Country or geographical risk may arise because of the location of a user, the origin of a destination of transactions of the user, its location and the location of its geographical units. Country or geographical risk, combined with other risk categories, provides useful information on potential exposure to ML/TF. The factors that may indicate a high risk are as follow:
(a) Countries identified by credible sources, such as mutual evaluation or detailed assessment reports or published follow-up reports by international bodies such as the FATF, as not having adequate AML/CFT systems.
(b) Countries subject to sanctions, embargos or similar measures issued by, for example, the United Nations.
(d) Countries identified by credible sources as having significant levels of corruption or other criminal activity countries or geographic areas identified by credible sources as providing funding or support for terrorist activities, or that have designated terrorist organizations operating within their country.
(f) Jurisdictions in which the user and beneficial owner are based;
(g) Jurisdictions that are the user’s and beneficial owner’s main places of business.
SHAMBARA NV, a company limited by shares incorporated under the laws of the Curacao with registration number 154158 and with its registered address is Abraham de Veerstraat 9 Willemstad, Curacao (host country) operates https://www.xigolo.com and their services, are committed to protect the privacy of your information.
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
Service is the XIGOLO website operated by SHAMBARA NV
Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Cookies are small pieces of data stored on your device (computer or mobile device).
Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.
Data Processors (or Service Providers)
Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.
We may use the services of various Service Providers in order to process your data more effectively.
Data Subject (or User)
Data Subject is any living individual who is using our Service and is the subject of Personal Data.
Financial Transaction Information
which means payment information, such as your credit or debit card number and other card information; other account and authentication information; and billing, contact details or cryptocurrency wallet address (including public key or private key).
For any matters, relating to data protection you may contact firstname.lastname@example.org in writing by e-mail
Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.
Photographs and Identification will be used for Anti-Money Laundering regulations and stored by third party data processors e.g. IdentityMind.com
We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Tracking Cookies Data
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
Use of Data
SHAMBARA NV uses the collected data for various purposes:
Legal Basis for Processing Personal Data Under General Data Protection Regulation (GDPR)
SHAMBARA NV may process your Personal Data because:
Individuals in Certain Jurisdictions
Your Rights. If you are located in certain jurisdictions, the applicable legislation allows you some or all of the following rights with respect to your Personal Data:
We may continue to store your Personal Data to the extent required to ensure that your request to limit the processing is respected in the future.
Please note information might already be available to you via the Data Sources.
To exercise the above rights, please contact us at the email address specified below. We will consider and process your request within a reasonable period of time. Please be aware that under certain circumstances, or in relation to certain types of data, including pseudonymous data, the applicable legislation may limit your exercise of these rights.
International Data Transfers. We may transfer your Personal Data to countries outside of your jurisdiction for processing in accordance with this Privacy Notice and as permitted by the applicable laws. Where this is the case, we will ensure that any data processors receiving your Personal Data are subject to laws ensuring an adequate level of data protection as set out in an applicable adequacy decision of the relevant regulatory authority (which may include the EU-U.S. Privacy Shield) or will ensure that an adequate level of data protection will be available on the basis of standard contractual clauses that will allow you to directly enforce your rights as a third-party beneficiary.
Where regulation in a jurisdiction requires us to provide you with a notice, or other explanation of the information about you that we collect and process (or similar), this privacy notice shall be understood as fulfilling our obligation to provide you with such notice or explanation.
Retention of Data
SHAMBARA NV will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
Transfer of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
Disclosure of Data
Disclosure for Law Enforcement
Under certain circumstances, SHAMBARA NV may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
SHAMBARA NV may disclose your Personal Data in the good faith belief that such action is necessary to:
Security of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
“Do Not Track” Signals
We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.
You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
Your Data Protection Rights Under General Data Protection Regulation (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. SHAMBARA NV aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
The right to object. You have the right to object to our processing of your Personal Data.
The right of restriction. You have the right to request that we restrict the processing of your personal information.
The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
The right to withdraw consent. You also have the right to withdraw your consent at any time where SHAMBARA NV relied on your consent to process your personal information.
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
An example of such a service is IdentityMind.com who are a GDPR-ready data processor.
We may use third-party Service Providers to monitor and analyze the use of our Service.
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: http://www.google.com/intl/en/policies/privacy/
Google AdWords remarketing service is provided by Google Inc.
You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads
Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.
For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: http://www.google.com/intl/en/policies/privacy/
Links to Other Sites
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
These terms and conditions and the documents referred to below (the “Terms”) apply to the use of the current website (the “Website”) and its related or connected services (collectively, the “Service”).
You should carefully review these Terms as they contain important information concerning your rights and obligations concerning the use of the Website and form a binding legal agreement between you – our customer (the “Customer”), and us. By using this Website and/or accessing the Service, you, whether you are a guest or a registered user with an account (“Account”), agree to be bound by these Terms, together with any amendments, which may be published from time to time. If you do not accept these Terms, you should refrain from accessing the Service and using the Website.
该服务由Shambara N.V.所有，一家在库拉索注册的有限责任公司，公司注册号为154158，注册地址为9 Abraham de Veerstraat Willemstad，Curacao（“公司”），由游戏服务提供商N.V.在库拉索授权提供在线游戏机会。
United States of America and its territories, France and its territories, Netherlands and its territories and countries that form the Kingdom of Netherlands, including Bonaire, Sint Eustatius, Saba, Aruba, Curaçao and Sint Maarten, Australia and its territories, United Kingdom of Great Britain and Northern Ireland, Cyprus,
5.2. Before using the Service, you must read and accept these Terms. In order to start betting on the Service or withdraw your winnings, we may require you to become a verified Customer which includes passing certain checks. You may be required to provide a valid proof of identification and any other document as it may be deemed necessary. This includes but is not limited to, a picture ID (copy of passport, driver’s licence or national ID card) and a recent utility bill listing your name and address as proof of residence. We reserve the right to suspend wagering or restrict Account options on any Account until the required information is received. This procedure is done in accordance with the applicable gaming regulation and the anti-money laundering legal requirements. Additionally, you will need to fund your Service Account using the payment methods set out on the payment section of our Website.
5.6.您必须保留您的密码为服务保密。 如果所要求的帐户信息得到正确提供，我们有权假定您的赌注、存款和提款都是由您承担的。 我们建议您定期更改密码，并不会向第三方披露。 保护您的密码是您的责任，任何失败都将以您唯一的风险和费用为代价。 您可以在每届会议结束时注销服务。 如果您相信任何您的帐户信息被第三方滥用，或者您的帐户已经被黑客入侵，或者您的密码已经被第三方发现，您必须立即通知我们。 如果您注册的电子邮件地址被黑客入侵，您必须通知我们，但是我们可能需要您提供额外的信息/文档，以便我们能够验证您的身份。 一旦我们意识到这样的事件，我们将立即暂停您的帐户。 同时，您负责您帐户中的所有活动，包括第三方访问，无论他们是否获得您的授权。
7.1. We will charge you a fee of $10 (or currency equivalent) per calendar month (Inactive Account Fee) if you have not logged into your Account or logged out from your Account, or used the Service, or made any bet in any section of the Service for twelve consecutive months or more (Account Activity)
7.2. The Inactive Account Fee will be withdrawn from your Account on a monthly basis to the extent that your Account remains in credit and only for the period during which there remains no Account Activity after the initial twelve month period has passed. If the Inactive Account Fee is due to be withdrawn from your Account and the balance of your Account is less than $10 (or equivalent currency), the Inactive Account Fee shall comprise the remaining funds in your Account.
8.1. All deposits should be made from an account or payment system or credit card that is registered in your own name. Note that some payment systems may apply additional currency exchange fees which will be deducted from the sum of your deposit.
8.5. If you decide to accept any of our promotional or bonus offer by entering a bonus code during deposit, you agree to the Terms of Bonuses and terms of each specific bonus.
9.1. You may withdraw any unutilized and cleared funds held in your player account by submitting a withdrawal request in accordance with our withdrawal conditions. The minimum withdrawal amount per transaction is $15 (or equivalent in other currency) .
9.2. To prevent money laundering, withdrawals must roll over (betting) at least the amount deposited.
9.4. Should you wish to withdraw funds but your account is either inaccessible, dormant, locked or closed, please contact our Customer Service Department.
9.5. In cases when your balance is at least 10 times larger than the total sum of your deposits, you will be limited to $ 5,000 (or currency equivalent) for withdrawal per month. In other cases the maximum withdrawal amount per month is $ 10,000.
9.6. Please note that we cannot guarantee successful processing of withdrawals or refunds in the event if you breach the Restricted use policy stated in Clauses 3.3 and 4.
10.1. You are fully responsible for paying all monies owed to us. You must make all payments to us in good faith and not attempt to reverse a payment made or take any action which will cause such payment to be reversed by a third party in order to avoid a liability legitimately incurred. You will reimburse us for any charge-backs, denial or reversal of payment you make and any loss suffered by us as a consequence thereof. We reserve the right to also impose an administration fee of $50, or currency equivalent per charge-back, denial or reversal of payment you make.
12.1. The winner of an event will be determined on the date of the event’s settlement, and we will not recognize protested or overturned decisions for wagering purposes.
12.11. If a team is using stand-ins, the result is still valid as it was the team’s choice to use the stand-ins.
12.13. In-depth explanation of our sports betting rules is on the separate page: SPORTS BETTING RULES
12.14. Refund policy
12.14.1. Xigolo does not give refunds for most digital purchases. However there are exceptions (see below). You can also contact the support directly. The support can help with purchase issues, and can process it as per policies and applicable laws.
12.14.2. Due to the digital nature of service once your subscription starts you can’t get a refund for any payments you’ve already made. If you don’t want to subscribe any more, cancel your subscription. You will still have access to the subscription until the end of the period you have paid for.
12.14.3. You are fully responsible for any payments made for the services and products from our platform. You must make all payments to us in good faith and not attempt to reverse a payment made or take any action which will cause such payment to be reversed by a third party in order to avoid a liability legitimately incurred. You will reimburse us for any charge-backs, denial or reversal of payment you make and any loss suffered by us as a consequence thereof. We reserve the right to also impose an administration fee of $50 or more depending on the nature of the product/service you opted for, or currency equivalent per charge-back, denial or reversal of payment you make.
– Within 24 hours: You may be able to get a refund depending on the details of the purchase. Please contact support.
– After 48 hours: However no refund will be made post 48 hours of product/service purchase.
15.2. In The Event That We Are Held Liable For Any Event Under These Terms, Our Total Aggregate Liability To You Under Or In Connection With These Terms Shall Not Exceed (A) The Value Of The Bets And Or Wagers You Placed Via Your Account In Respect Of The Relevant Bet/Wager Or Product That Gave Rise To The Relevant Liability, Or (B) Usd $500 In Aggregate, Whichever Is Lower.
* all winnings currently or due to be credited to your Account will be retained;
* all winnings gained from betting through the Service whilst under age must be paid to us on demand (if you fail to comply with this provision we will seek to recover all costs associated with recovery of such sums); and/or
* any monies deposited in your Account which are not winnings will be returned to you OR retained until you turn 18 years old at our sole discretion. We reserve the right to deduct payment transaction fees from the amount to return, including transaction fees for deposits to your Xigolo.com account which we covered.
18.2. As between us and you, we are the sole owners of the rights in and to the Service, our technology, software and business systems (the “Systems”) as well as our odds.
18.3. You may not use our URL, trademarks, trade names and/or trade dress, logos (“Marks”) and/or our odds in connection with any product or service that is not ours, that in any manner is likely to cause confusion among Customers or in the public or that in any manner disparages us.
19.3. Any non-compliance by you with this Clause may also be a violation of our or third parties’ intellectual property and other proprietary rights which may subject you to civil liability and/or criminal prosecution.
conduct any unlawful or illegal activity, such as, but not limited to, any activity that furthers or promotes any criminal activity or enterprise, violates another Customer’s or any other third party’s privacy or other rights or that creates or spreads computer viruses;
transmit or make available any unsolicited or unauthorised advertising or mass mailing such as, but not limited to, junk mail, instant messaging, “spim”, “spam”, chain letters, pyramid schemes or other forms of solicitations;
22.6. Should all efforts to resolve a dispute to the Customer’s satisfaction have failed, the Customer has the right to lodge a complaint with our licensing body Gaming Services Provider N.V.
26.1. 协议期限。 当您访问或使用本服务或是本网站的客户或访客时，本条款仍然完全有效。这些条款将在您的帐户因任何原因终止后继续有效。
26.6. 适用法律。 这些条款受库拉索岛法律管辖。