Bonus Policy

1. General

These Terms of Use (“Bonus Terms”) set forth the various bonuses (“Bonus”) we provide to you through or in connection with this website, and you and us. Form a legally binding contract with. Each bonus is subject to its own specific terms, which are set forth in the relevant ad, headline (or equivalent), or through a link. Bonus-specific conditions are part of this Bonus Terms and Conditions. By giving you a Bonus, you agree to comply with these Bonus Terms and Conditions.

2. Other conditions

These Bonus Terms and Conditions should be read in conjunction with our Terms and Conditions and Privacy Policy. Our Terms and Conditions are incorporated into these Bonus Terms and Conditions. In the event of a conflict between these Bonus Terms and our Terms, the terms of these Bonus Terms will prevail (to the extent that they exist).

3. Bonus

Bonus type

  • General bonus
    It is a normal bonus provided by XIGOLO. Basically, you can withdraw money by betting 20 times the deposit amount. The expiration date is 30 days from the date of acquisition. Withdrawal conditions may be lower than 20 times depending on the campaign.
  • First deposit bonus
    At XIGOLO, we offer every player a first deposit bonus of up to $1000. All you have to do is make a deposit in XIGOLO and it will be automatically given to your account.
    *Because it is a general bonus, the withdrawal condition will be 20 times.
  • Each time deposit bonus (membership: VIP/VVIP only)
    For VIP members and above, a bonus will be given each time after the second deposit.
    VIP members: 5%
    VVIP members: 10%
    *There may be a limit on the number of pick-ups.
    *Because it is a general bonus, the withdrawal condition will be 20 times.

4. Rule

  1. XP and Bonus XP are managed separately in Gigolo account.
    -For XP and bonus XP, the winning money when playing the game will be reflected separately.
  2. Bonus XP can be used only when XP becomes 0.
    ・ If you have XP, you will be able to use Bonus XP only after XP is used and XP balance becomes 0.
  3. Bonus XP has withdrawal conditions. If you clear the conditions, Bonus XP will be reflected as XP and you can withdraw.
    ・ XP and bonus XP withdrawal conditions are counted separately, and the bet amount will be reflected in the bonus XP withdrawal conditions by using the corresponding bonus XP in game play.
    – You can withdraw XP at any time after you have played the amount of money you paid for the XP in your account.

5. Withdrawal wagering conditions

How to bet:

Betting with Bonus XP will not be counted until you start using Bonus XP. Please note that XP bets are not counted as withdrawal bets.

When you start playing with Bonus XP, all bets will be counted as bets that clear the withdrawal requirements.

Please note that the percentage of bet that is counted to meet the withdrawal conditions will vary from game to game as described below.

As shown below, the rate of withdrawal wagering conditions varies depending on the game

Reflection rate for each game
All video slots 50%
Roulette, Baccarat, Blackjack, Video Poker, Caribbean Poker, Texas Hold’em (all types) 10%
Live Casino (all types) 10%
All normal chip reflection rate will be 100%

The reflection rate may change each time. Please check the latest reflection rate as it is updated in this bonus profit agreement.

6. Account without deposit history

If you win using the bonus XP presented by a deposit-free bonus etc. in an account with no deposit history and you meet the betting conditions, you can convert to XP and withdraw. However, you must make your first deposit on this site before you can withdraw your winnings for the No Deposit Bonus. No deposit required bonus wins are all wins prior to making the first deposit.

In addition, withdrawal of the winning money obtained before the first deposit is up to 10 times the bonus XP acquired at the time of account registration. If the winning amount generated from the depositless bonus exceeds 10 times the depositless bonus, the remaining winning amount will be void. This has no effect on the amount deposited and the bonus XP earned on the first deposit.

7. Withdrawal

Withdrawable XP can be withdrawn at any time, but all withdrawals are subject to our regulatory obligations. For details on withdrawable funds, please refer to the Terms of Use.

8. Abuse of bonuses and cheating

[Prohibitions when using Bonus XP]
There are some prohibitions on playing with Bonus XP.
Please be aware that if you violate the following prohibitions, you may not be able to withdraw your winnings.

  • Bonus stacking (using bonuses repeatedly)
  • 2 tier bets (double bet)
  • The act of covering multiple outcomes while betting bonuses to reduce or eliminate risk.
  • Use of bonus funds to abuse continuous slot game mechanics
  • Multiple account strategies/proxy account strategies
  • Abuse of affiliate CPA or revenue share

To provide a fair game, strict measures are taken against bonus abuse, irregular play and cheating. If a player discovers or is engaged in one or more of the following activities, or if they consider it to be, we will investigate and apply until the results are known. You have the right to restrict the use of your account, including withdrawal requests.

If, as a result of our investigation, we are found to have been engaged in any of the above acts, or if we have found a reasonable basis, we will close the player’s account and qualify for participation in some or all future campaigns. You have the right to disqualify you from receiving the bonus. The imposition of these restrictions does not prevent a player from receiving a qualified bonus before the restrictions are imposed.

9. Game restrictions

Bonus XP is available for all games unless otherwise stated in the campaign-specific terms and conditions. In some cases, at our discretion, certain games may be excluded from bonus play. If there is a list of games that are excluded from bonus play, they shall be specified in the Important Terms of the Campaign.

10. Choice of bonus acquisition

In order to receive the deposit bonus, you need to check the bonus box of the bonus displayed on the deposit page at the time of deposit and wish to receive the bonus. Players may decline to receive bonuses they are eligible to earn. If you have already received the bonus, you can delete the bonus XP all at once by using the rolling reset button in the rolling column in My Menu.

11. Account restrictions

Various campaigns can be used only once per account unless otherwise specified. In addition, it cannot be combined with other campaigns unless otherwise stated.

12. Governing law

These Bonus Terms and Conditions are governed by Curacao law. The parties (customers and us) agree that any objection or dispute, claim, or violation, termination or invalidity of these Terms of Use that is caused by or related to these Terms of Use shall be submitted to the exclusive jurisdiction of the Curacao Court.

Anti Money Laundering Policy

Introduction:

SHAMBARA NV, a Company limited by Shares incorporated under the laws of the Curacao with registration number 154158 and with its registered address is Abraham de Veerstraat 9 Willemstad, Curacao (host country)

https://www.xigolo.com/home/ is operated by SHAMBARA NV having its office at Abraham de Veerstraat 9 Willemstad, Curacao Company Registration number 154158

Objective of the AML Policy:

SHAMBARA NV, is committed to establishing and maintaining policies, controls and procedures to manage and effectively mitigate the risks of money laundering and terrorist financing. These policies will be regularly reviewed to ensure that they remain fit for purpose and will include:

· The risk management practices adopted by SHMBARA to prevent its business being used for money laundering and/or terrorist financing.
· Customer due diligence requirements, including enhanced due diligence for those customers presenting higher risk, such as Politically Exposed Persons (PEPs).
· Internal controls in relation to its senior management and staff members.
· The independent audit of its policies, controls and procedures.
· Record keeping.
· Monitoring compliance with its policies, controls and procedures and their communication to staff.

SHAMBARA NV, seeks to offer the highest security to all of its users and customers on https://www.xigolo.com/home/ For that purpose a three step account verification is done in order to insure the identity of its customers. The reason behind this is to prove that the details of the person registered are correct and the deposit methods used are not stolen or being used by someone else, which is to create the general framework for the fight against money laundering. SHAMBARA NV also takes into accord that depending on the nationality and origin, the way of payment and for withdrawing different safety measurements must be taken.

SHAMBARA NV, also puts reasonable measures in place to control and limit ML risk, including dedicating the appropriate means.

SHAMBARA NV, is committed to high standards of anti-money laundering (AML) according to the EU guidelines, compliance and requires management & employees to enforce these standards in preventing the use of its services for money laundering purposes.

The AML program of SHAMBARA NV is designed to be compliant with:

EU : “Directive 2015/849 of the European Parliament and of The Council of 20 May 2015 on the prevention of the use of the financial system for the purposes of money laundering”

EU : “Regulation 2015/847 on information accompanying transfers of funds”

EU : Various regulations imposing sanctions or restrictive measures against persons and embargo on certain goods and technology, including all dual-use goods

BE : “Law of 18 September 2017 on the prevention of money laundering limitation of the use of cash

What is Money Laundering:

Money Laundering is understood as:

• The conversion or transfer of property, especially money, knowing that such property is derived from criminal activity or from taking part in such activity, for the purpose of concealing or disguising the illegal origin of the property or of helping any person who is involved in the commission of such an activity to evade the legal consequences of that person’s or companies action;

• The concealment or disguise of the true nature, source, location, disposition, movement, rights with respect to, or ownership of, property, knowing that such property is derived from criminal activity or from an act of participation in such an activity;
• The acquisition, possession or use of property, knowing, at the time of receipt, that such property was derived from criminal activity or from assisting in such an activity;

• Participation in, association to commit, attempts to commit and aiding, abetting, facilitating and counselling the commission of any of the actions referred to in points before.

Money laundering shall be regarded as such even when the activities which generated the property to be laundered were carried out in the territory of another Member State or in that of a third country.

Organization SHAMBARA NV preventing AML

In accordance with the AML legislation, SHAMBARA NV has appointed the “highest level general management” for the prevention of ML: The full management of SHAMBARA NV are in charge. Furthermore, an Anti-Money Laundering Compliance Officer (AMLCO) is in charge of the enforcement of the AML policy and procedures within the System.

The AMLCO is placed under the direct responsibility of the general Management:

AML policy changes and implementation requirements:

Each major change of SHAMBARA NV’s AML policy is subject to be approval by the general management of company and the Anti Money Laundering Compliance Officer.

Customers Due Diligence and Verification:

Three step Verification:

Step one verification:
Step one verification must be done by every user and customer to withdraw. Regarding of the choice of payment, the amount of payment, the amount of withdraw, the choice of withdraw and nationality of the user/customer step one verification must be done first. Step one verification is a document that must be filled out by the user/customer himself. Following information’s must be filled in:

· First name,
· Second name
· Nationality
· Date of birth
· Country of usual residence
· Gender; and
· Full address.
Photo identification showing full name which corresponds to the name in which the customer account is being opened. Any one of the following is acceptable:
Passport
Driving license (if contains photograph of individual)
National ID Card

Step two verification:
Step two verification must be done by every user which deposit over 2000$ (two thousand Dollar) or withdraws over 2000$ (two thousand Dollar) or sends another user over 1000$ (one thousand Dollar) Until step two verification is done the withdraw, tip or deposit will be hold. Step to verification will lead the user or customer to a subpage where he must send in his ID. The user/customer must make a picture of his ID. While a paperclip with a six-digit random generated number is next to his ID: Only an official ID may be used for ID verification, depending on the country the variety of accepted IDs may be different. There will also be an electronic check if the filled in Data from the step one verification is correct. The electronic check will check via two different databanks to ensure the given information’s matches with the filled document and the name from the ID: If the electronic test fails or is not possible the user/customer is required to send in a conformation of his current resident. A certificate of registration by the government or a similar document is required.

Step three verification:
Step three verification must be done by every user which deposit over 5000$ (five thousand Dollar) or withdraws over 5000$ (five thousand Dollar) or sends another user over 3000$ (three thousand Dollar) Until step three verification is done the withdraw, tip or deposit will be hold. For step 3 a user/customer will be asked for a source of wealth.

Customer identification and verification (KYC)
The formal identification of customers on entry into commercial relations is a vital element, both for the host country regulations relating to money laundering and for the KYC policy.

This identification relies on the following fundamental principles:

· A copy of your passport, ID card or driving license, each shown alongside a handwritten note mentioning six random generated numbers.
· Also, a second picture with the face of the user/customer is required. The user/customer may blur out every information, besides date of birth, nationality, gender, first name, second name and the picture. To secure their privacy.

· Please note that all four corners of the ID have to be visible in the same image and all details has to be clearly readable besides the named above. We might ask for all details if necessary.

An employee may do additional checks if necessary, based on the situation.

Proof of Address: 
Proof of address will be done via to different electronic checks, which use two different databases. If an electronic test fails, the user/customer has the option to make a manually proof.

A recent utility bill sent to your registered address, issued within the last 3 months or an official document made by the government that proofs your state of residence.

To make the approval process as speedy as possible, please make sure the document is sent with a clear resolution where all four corners of the document is visible, and all text is readable. For example: An electricity bill, water bill, bank statement or any governmental post addressed to you.

An employee may do additional checks if necessary, based on the situation.

Source of funds
If a user /player deposits over a five thousand euro there is a process of understandings the source of wealth (SOW)
Examples of SOW are:

· Ownership of business
· Employment
· Inheritance
· Investment
· Family

It is critical that the origin and legitimacy of that wealth is clearly understood. If this is not possible an employee may ask for an additional document or prove.

The account will be frozen if the same user deposits either this amount in one go or multiple transactions which amount to this. An email will be sent to them manually to go through the above and an information on the website itself.

SHAMBARA NV [https://www.xigolo.com/home/] also asks for a bank wire/credit card to further insure the Identity of the user/customer. It also gives additional information about the financial situation of the user/customer.

Basic document for step one:

The basic document will be accessible via the setting page on https://www.xigolo.com/home/. Every user has to fill out the following information:

· First name,
· Second name
· Nationality
· Date of birth
· Country of usual residence
· Gender; and
· Full address.

The document will be saved and created by Artificial Inelegance Server, an employee may do additional checks if necessary, based on the situation.

Risk management:
In order to deal with the different risks and different states of wealth in different regions globally SHAMBARA NV will categorize every nation in three different regions of risk.

Region one: Low risk:
For every nation from the region one the three-step verification is done as described earlier.

Region two: Medium risk:
For every national from the region two the three-step verification will be done at lower deposit, withdraw and tip amounts. Step one will be done as usually. Step two will be done after depositing 1000$ (one thousand Dollars), withdrawing 1000$ (one thousand Dollars) or tipping another user/customer 500$ (five hundred Dollars.) Step three will be done after depositing 2500$ (two thousand five hundred Dollars), withdrawing 2500$ (two thousand five hundred Dollars) or tipping another user/customer 1000$ (one thousand Dollars). Also, users from a low risk region that change crypto currency in any other currency will be treated like user/customers from a medium risk region.

Region three: High risk:
Regions of high risks will be banned. High risk regions will be regularly updated to keep up with the changing environment of a fast-changing world.

Additional measurements.
In addition, an Artificial Intelligence which is overseen by the AML Compliance Officer will look for any unusual behaviour and report it right away to an employee of SHAMBARA NV. According to a risk based few and general experience the human employees will recheck all checks which are done before by the A.I or other employees and may redo or do additional checks according to the situation.

In addition, a data Scientist supported by modern, electronic, analytic systems will look for unusual behaviour like: Depositing and withdrawing without longer Betting sessions. Attempts to use a different Bank account for Deposit and Withdraw, nationality changes, currency changes, behaviour and activity changes as well as checks, if an account is used by its original owner.

Also, a User has to use the same method for Withdrawal as he used for Deposit, for the amount of the initial Deposit to prevent any Money Laundering.

Enterprise-wide risk assessment
As part of its risk-based approach, SHAMBARA NV has conducted an AML “Enterprise-wide risk assessment” (EWRA) to identify and understand risks specific to SHAMBARA NV and its business lines. The AML risk policy is determined after identifying and documenting the risks inherent to its business lines such as the services the website offers. The Users to whom services are offered, transactions performed by these Users, delivery channels used by the bank, the geographic locations of the bank’s operations, customers and transactions and other qualitative and emerging risks.

The identification of AML risk categories is based on SHAMBARA NV understanding of regulatory requirements, regulatory expectations and industry guidance. Additional safety measures are taken to take care of the additional risks the world wide web brings with it.

The EWRA is yearly reassessed.

Ongoing transaction monitoring
AML-Compliance ensures that an “ongoing transaction monitoring” is conducted to detect transactions which are unusual or suspicious compared to the customer profile.

This transaction monitoring is conducted on two levels:

1) The first Line of Control:
SHAMBARA NV, works solely with trusted Payment Service Providers whom all have effective AML policies in place as to prevent the large majority of suspicious deposits onto https://www.xigolo.com/home/ from taking place without proper execution of KYC procedures onto the potential customer.

2) The second Line of Control:
SHAMBARA NV, makes its network aware so that any contact with the customer or player or authorized representative must give rise to the exercise of due diligence on transactions on the account concerned. In particular these include:
• Requests for the execution of financial transactions on the account;
• Requests in relation to means of payment or services on the account;

Also, the three-step verification with adjusted risk management should provide all necessary information’s about all costumers of SHAMBARA NV at all time.

Also, all transaction must be overseen by employees over watched by the AML compliance officer who is over watched by the general management.

The specific transactions submitted to the customer support manager, possibly through their Compliance Manager must also be subject to due diligence.

Determination of the unusual nature of one or more transactions essentially depends on a subjective assessment, in relation to the knowledge of the customer (KYC), their financial behavior and the transaction counter party.

These checks will be done by an automated System, while an Employee crosschecks them for additional security.

The transactions observed on customer accounts for which it is difficult to gain a proper understanding of the lawful activities and origin of funds must therefore rapidly be considered atypical (as they are not directly justifiable).

Any SHAMBARA NV staff member must inform the AML division of any atypical transactions which they observe and cannot attribute to a lawful activity or source of income known of the customer.

3) The third Line of Control:
As a last line of defence against AML SHAMBARA NV will do manually checks on all suspicious and higher risk users in order to fully prevent money laundering.

If fraud or Money Laundering is found the authorities will be informed.

Reporting of Suspicious transactions on https://www.xigolo.com/home/
In its internal procedures, SHAMBARA NV describes in precise terms, for the attention of its staff members, when it is necessary to report and how to proceed with such reporting.

Reports of atypical transactions are analysed within the AML team in accordance with the precise methodology fully described in the internal procedures.

Depending on the result of this examination and on the basis of the information gathered, the AML team:

• will decide whether it is necessary or not to send a report to the FIU, in accordance with the legal obligations provided in the Law of 18 September 2017;

• will decide whether or not it is necessary to terminate the business relations with the customer.

Procedures
The AML rules, including minimum KYC standards will be translated into operational guidance or procedures that are available on the Intranet site of:

· [https://www.knowyourcountry.com/curacao1111]
· https://sanctionscanner.com/Aml-Guide/anti-money-laundering-aml-in-cyprus-79

Record keeping
Records of data obtained for the purpose of identification must be kept for at least ten years after the business relationship has ended.

Records of all transaction data must be kept for at least ten years following the carrying-out of the transactions or the end of the business relationship.
These data will be safely, encrypted stored offline and online.

Training:
SHAMBARA NV human employees will make manual controls on a risk based approve for which they get special training.

The training and awareness programs are reflected by its usage:
· A mandatory AML training program in accordance with the latest regulatory evolutions, for all in touch with finances
· Academic AML learning sessions for all new employees

· The content of this training program has to be established in accordance with the kind of business the trainees are working for and the posts they hold. These sessions are given by an AML-specialist working in SHAMBARA NV AML team.

Auditing
Internal audit regularly establishes missions and reports about AML activities.

Data Security:
All data given by any user/customer will be kept secure, will not be sold or given to anyone else. Only if forced by law, or to prevent money laundering data may be shared with the AML-authority of the affected state. SHAMBARA NV will follow all guidelines and rules of the data protection directive (officially Directive 95/46/EC)

Contact us:
If you have any questions about our AML and KYC Policy, please contact us:
· By email: [support@xigolo.com]

If you have any complains about our AML and KYC Policy or about the checks done on your Account and your Person, please contact us:

· By email: [support@xigolo.com]

KYC Policy

POLICY & PROCEDURES KNOW YOUR USER (KYC) USER DUE DILIGENCE (CDD) INTERNAL RISK ASSESSMENT.

SHAMBARA NV, a company limited by shares incorporated under the laws of the Curacao with registration number 154158 and with its registered address is Abraham de Veerstraat 9 Willemstad, Curacao (host country)

The objective of this policy is to ensure that the products and services of the SHAMBARA, and its subsidiaries and affiliates are not used to launder the proceeds of crime and that all users are aware of their obligations and the need to remain vigilant in the fight against money laundering/terrorist financing.

SCOPE

This policy is applicable to the Shambara’s operations including business of its affiliates and subsidiaries involved money, routed through Shambara.

Compliance with the Regulations of the host country on KYC, CDD AML/CFT will include:

  • Compliance of AML Law 
  • Compliance of Regulatory Department’s requirements on KYC, CDD AML/CFT.
  • Compliance of host country legislations/ regulations on KYC, CDD AML/CFT& subsequent updates.
  • FATF Recommendations.
  • International Standards and guidelines, including Regulatory sanctions as applicable 

USER DUE DILIGENCE & KNOW YOUR CUSTOMER

When logging in as user, in the process minimum documents/information must be provided at the time of opening of account. Further, any additional document/information may be obtained on case to case basis where considered necessary. The key point is that anonymous or obviously fictitious accounts should not be opened

When a user selects to make withdrawals inside the https://www.xigolo.com/home/ Platform, then it is compulsory for them to perform a full KYC process.

During this process, the user will have to input some basic details about themselves and then upload 

1) A proof of ID (in some cases front and back depending on the doc) 

2) A selfie of themselves holding the ID doc

3) A bank statement/Utility Bill 

Once uploaded, information, the user will get a “Temporarily Approved” Status and the documents will now be on our side, and the “KYC Team” will have 24hrs to go over them and email the user about the outcome: 

    Approval

    Rejection

    More information needed – No change in Status

When the user is on “Temporarily Approved” Status then 

–   They can use the platform normally 

–   They cannot withdraw

–   United States of America and its territories, France and its territories, Netherlands and its territories and countries that form the Kingdom of Netherlands including Bonaire, Sint Eustatius, Saba, Aruba, Curacao, Sint Maarten, Australia and its territories, United Kingdom of Great Britain and Norther Ireland and Cyprus.

Enhanced Due Diligence on KYC Process

1) Proof of ID

  1. Signature Is there
  2. Country is not a Restricted Country: United States of America and its territories, France and its territories, Netherlands and its territories and countries that form the Kingdom of Netherlands including Bonaire, Sint Eustatius, Saba, Aruba, Curacao and Sint Maarten, Australia and its territories, United Kingdom of Great Britain, Northern Ireland and Cyprus. 
  3. Full Name matches user’s name 
  4.  Document does not expire in the next 3 months
  5. Owner is over 18 years of age 

 

2) Proof of Residence

  1. Bank Statement or Utility Bill
  2. Country is not a Restricted Country: United States of America and its territories, France and its territories, Netherlands and its territories and countries that form the Kingdom of Netherlands including Bonaire, Sint Eustatius, Saba, Aruba, Curacao and Sint Maarten, Australia and its territories, United Kingdom of Great Britain, Northern Ireland and Cyprus. 
  3. Full Name matches client’s name and is same as in proof of ID. 
  4. Date of Issue: In the last 3 months 

 

3) Selfie with ID

  1. Holder is the same as in the ID document above 
  2. ID document is the same as in “1″. Make sure photo/ID number is the same 

1) When the KYC process is unsuccessful then the reason is documented and a support ticket is created in the system. The ticket number along with an explanation is communicated back to the user.

2) Once all proper documents are in our possession then the account gets approved.

If it will be not possible to comply with the above requirements, account shall not be opened or business relationship shall be terminated, as the case may be and suspicious transaction report shall be submitted.

Risk assessment is must to be performed of all the existing and prospective users on the basis of information obtained regarding their identity, nature of income, source of funding, location etc. and based on the results of such assessment, categorize users among high risk, medium risk and low risk user. 

If a user has been categorized as HIGH RISK*, it is necessary to have Enhanced Due Diligence (EDD) when dealing with such a user. Activities and transactions of HIGH-RISK users shall be monitored; and 

1) If a user has not passed full KYC then they cannot withdraw

2) If a user has passed the KYC process successfully then 

  1. There is a deposit limit per transaction
  2. Prior to any withdrawal there is a detailed algorithmic and manual check on the activity and balance of the user to see if the amount withdrawn is a result of proper activity in the platform. 

3) Under no circumstances may a user transfer funds directly to another user. 

*Country or geographic risk factors

Country or geographical risk may arise because of the location of a user, the origin of a destination of transactions of the user, its location and the location of its geographical units. Country or geographical risk, combined with other risk categories, provides useful information on potential exposure to ML/TF. The factors that may indicate a high risk are as follow: 

(a)  Countries identified by credible sources, such as mutual evaluation or detailed assessment reports or published follow-up reports by international bodies such as the FATF, as not having adequate AML/CFT systems. 

(b)  Countries subject to sanctions, embargos or similar measures issued by, for example, the United Nations. 

(d)  Countries identified by credible sources as having significant levels of corruption or other criminal activity countries or geographic areas identified by credible sources as providing funding or support for terrorist activities, or that have designated terrorist organizations operating within their country. 

(f)  Jurisdictions in which the user and beneficial owner are based; 

(g)  Jurisdictions that are the user’s and beneficial owner’s main places of business.

 

 

Privacy Policy

Overview

SHAMBARA NV, a company limited by shares incorporated under the laws of the Curacao with registration number 154158 and with its registered address is Abraham de Veerstraat 9 Willemstad, Curacao (host country) operates https://www.xigolo.com and their services, are committed to protect the privacy of your information.

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://www.xigolo.com

Definitions

Service

Service is the XIGOLO website operated by SHAMBARA NV 

Personal Data

Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

Usage Data

Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Cookies

Cookies are small pieces of data stored on your device (computer or mobile device).

Data Controller

Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.

For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.

Data Processors (or Service Providers)

Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.

We may use the services of various Service Providers in order to process your data more effectively.

Data Subject (or User)

Data Subject is any living individual who is using our Service and is the subject of Personal Data.

Financial Transaction Information

which means payment information, such as your credit or debit card number and other card information; other account and authentication information; and billing, contact details or cryptocurrency wallet address (including public key or private key).

Responsible Person

For any matters, relating to data protection you may contact support@xigolo.net   in writing by e-mail

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:

  • 电子邮件地址
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Cookies and Usage Data
  • Photographs and Government Issued Identification.

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.

Photographs and Identification will be used for Anti-Money Laundering regulations and stored by third party data processors e.g. IdentityMind.com

Usage Data

We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

Use of Data

SHAMBARA NV uses the collected data for various purposes:

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Service
  • To monitor the usage of our Service
  • To detect, prevent and address technical issues
  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

Legal Basis for Processing Personal Data Under General Data Protection Regulation (GDPR)

If you are from the European Economic Area (EEA), SHAMBARA NV legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

SHAMBARA NV may process your Personal Data because:

  • We need to perform a contract with you
  • You have given us permission to do so
  • The processing is in our legitimate interests and it’s not overridden by your rights
  • To comply with the law

Individuals in Certain Jurisdictions

Your Rights. If you are located in certain jurisdictions, the applicable legislation allows you some or all of the following rights with respect to your Personal Data:

  • To access the Personal Data we maintain about you. We will provide you free of charge with a copy of your Personal Data, but we may charge you a fee to cover our administrative costs if you request further copies of the same information.
  • To be provided with information about how we process your Personal Data. This will include information on the categories of data, the sources from which it originated, the purpose and legal basis for the processing, the expected retention period, and the safeguards regarding data transfers to other jurisdictions, subject to the limitations set out in applicable laws and regulations.
  • To correct your Personal Data. You have the right to ask us to rectify Personal Data you think is inaccurate or incomplete. In some cases, you will need to make certain of these changes yourself by using the tools we provide in the Data Sources.
  • To have your Personal Data erased. You have the right to ask us to delete your Personal Data. In some cases, you will need to do the deletion yourself using the tools we provide in the Data Sources. We will decline your request for deletion if processing your Personal Data is necessary: (i) for the continued performance of a contract, (ii) to comply with our legal obligation; (iii) in pursuit of a legal action; (iv) to detect and monitor fraud; or (v) for the performance of a task in the public interest.
  • To object to how we process your Personal Data. Where we process your Personal Data based on our legitimate interest (or that of a third party), you have the right to object to this processing on grounds relating to your particular situation if you feel it impacts on your fundamental rights and freedoms. We will decline your request where we have compelling legitimate grounds for the processing which override your rights and freedoms, or where the processing is in connection with the establishment, exercise or defence of legal claims.
  • To be informed about direct marketing. You have the right to request us to tell you how your Personal Data has been shared, if at all, with third parties for the third parties’ direct marketing purposes.
  • To stop your Personal Data being used for direct marketing purposes. At your request, we will stop using your Personal Data for the purpose of direct marketing. If you want to stop us from contacting you in connection with marketing communications, please email us at the email address specified below.
  • To restrict how we process your Personal Data. At your request, we will limit the processing of your Personal Data if:
    • you dispute the accuracy of your Personal Data;
    • your Personal Data was processed unlawfully and you request a limitation on processing, rather than the deletion of your Personal Data;
    • we no longer need to process your Personal Data, but you require your Personal Data in connection with a legal claim, or
    • you object to the processing pending verification as to whether an overriding legitimate ground for such processing exists.

We may continue to store your Personal Data to the extent required to ensure that your request to limit the processing is respected in the future.

  • The right to data portability.  You have the right to receive your Personal Data in a structured, commonly used and machine-readable format, if:
    • the processing of your Personal Data is based on your consent or required for the performance of a contract; or
    • the processing is carried out by automated means.

Please note information might already be available to you via the Data Sources.

  • To withdraw any consent that you gave us to process your Personal Data. You have the right to withdraw any consent you may have previously given us at any time.
  • To complain to a supervisory authority. If you are not satisfied with our response, you have the right to complain to or seek advice from a supervisory authority and/or bring a claim against us in any court of competent jurisdiction.
  •  

To exercise the above rights, please contact us at the email address specified below. We will consider and process your request within a reasonable period of time.  Please be aware that under certain circumstances, or in relation to certain types of data, including pseudonymous data, the applicable legislation may limit your exercise of these rights.

International Data Transfers.  We may transfer your Personal Data to countries outside of your jurisdiction for processing in accordance with this Privacy Notice and as permitted by the applicable laws.  Where this is the case, we will ensure that any data processors receiving your Personal Data are subject to laws ensuring an adequate level of data protection as set out in an applicable adequacy decision of the  relevant regulatory authority (which may include the EU-U.S. Privacy Shield) or will ensure that an adequate level of data protection will be available on the basis of standard contractual clauses that will allow you to directly enforce your rights as a third-party beneficiary.

Where regulation in a jurisdiction requires us to provide you with a notice, or other explanation of the information about you that we collect and process (or similar), this privacy notice shall be understood as fulfilling our obligation to provide you with such notice or explanation.

Retention of Data

SHAMBARA NV will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

SHAMBARA NV will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Transfer of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

SHAMBARA NV will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

Disclosure for Law Enforcement

Under certain circumstances, SHAMBARA NV may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements

SHAMBARA NV may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of SHAMBARA NV
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

“Do Not Track” Signals

We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Your Data Protection Rights Under General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. SHAMBARA NV aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.

The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.

The right to object. You have the right to object to our processing of your Personal Data.

The right of restriction. You have the right to request that we restrict the processing of your personal information.

The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.

The right to withdraw consent. You also have the right to withdraw your consent at any time where SHAMBARA NV relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

An example of such a service is IdentityMind.com who are a GDPR-ready data processor.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: http://www.google.com/intl/en/policies/privacy/

Behavioral Remarketing

SHAMBARA NV uses remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service.

Google AdWords

Google AdWords remarketing service is provided by Google Inc.

You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads

Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: http://www.google.com/intl/en/policies/privacy/

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

条款和条件

1.介绍

These terms and conditions and the documents referred to below (the “Terms”) apply to the use of the current website (the “Website”) and its related or connected services (collectively, the “Service”).

You should carefully review these Terms as they contain important information concerning your rights and obligations concerning the use of the Website and form a binding legal agreement between you – our customer (the “Customer”), and us. By using this Website and/or accessing the Service, you, whether you are a guest or a registered user with an account (“Account”), agree to be bound by these Terms, together with any amendments, which may be published from time to time. If you do not accept these Terms, you should refrain from accessing the Service and using the Website.

该服务由Shambara N.V.所有,一家在库拉索注册的有限责任公司,公司注册号为154158,注册地址为9 Abraham de Veerstraat Willemstad,Curacao(“公司”),由游戏服务提供商N.V.在库拉索授权提供在线游戏机会。

2.一般条款

我们保留随时修改和修改条款(包括下文提及和链接的任何文件)的权利。您应该定期访问此页面以查看条款和条件。修正案一经刊登,即具约束力,并立即生效。如果您反对任何此类更改,则必须立即停止使用该服务。您在发布后继续使用本网站将表明您同意受修订条款的约束。任何在更改条款生效前未结算的押注,以原有条款为准。

3.您的义务

您在访问本网站和使用本服务时始终确认:

3.1.您的年龄超过18岁,或者是适用于您的法律或司法管辖区允许进行赌博或游戏活动的法定年龄。 我们保留随时向您索要年龄证明文件的权利。

3.2.您具有法律行为能力,可以与我们签订具有约束力的法律协议。 如果您没有法律行为能力,则不得访问本网站或使用本服务。

3.3.您是允许赌博的司法管辖区的居民。 您不是任何禁止其居民或该国家境内的任何人访问在线赌博的国家的居民。确保您合法使用该服务是您唯一的责任。

3.4.您不能使用VPN、代理或类似的服务或设备来掩蔽或操纵您的真实位置标识。

3.5.您是您使用的付款方式的授权用户。

3.6.您必须真诚地向我们支付所有款项,不得试图撤销已支付的款项或采取任何会导致第三方撤销该等付款的行动。

3.7.在下注时,您可能会损失根据本条款存入本服务的部分或全部款项,您将对此损失承担全部责任。

3.8.在下注时,您不得使用在违反您下注时所在国家现行法律的情况下获得的任何信息。

3.9.您并不代表另一方或出于任何商业目的行事,而只是以个人身份代表您个人行事。

3.10.您不得试图恶意操纵服务内的任何市场或元素,也不得以对服务或我们的诚信产生不利影响的方式操纵服务内的任何市场或元素。

3.11.一般情况下,您必须在任何时候和所有使用本服务的投注中本着与我们有关的诚意行事。

3.12.您或您的员工、雇主、代理或家庭成员(如果适用)未注册为我们会员计划的会员。

4.限制使用

4.1.您不得使用以下服务:

4.1.1.如果您未满18岁(或低于适用于您的司法管辖区法律规定的成年年龄),或如果您在法律上不能与我们或您作为18岁以下人士的代理人或以其他方式代表未满18岁的人(或低于适用于您的司法管辖区法律规定的成年年龄)订立具有约束力的法律协议;

4.1.2.如果您居住在一个禁止其居民或该国任何人接触在线赌博的国家。

4.1.3.如果您是下列国家之一的居民,或从下列国家之一访问网站:

United States of America and its territories, France and its territories, Netherlands and its territories and countries that form the Kingdom of Netherlands, including Bonaire, Sint Eustatius, Saba, Aruba, Curaçao and Sint Maarten, Australia and its territories, United Kingdom of Great Britain and Northern Ireland, Cyprus,

4.1.4.以任何方式收集其他客户的昵称、电子邮件地址和/或其他信息(例如,发送垃圾邮件、其他类型的未经授权的电子邮件或未经授权的方式或链接到服务);

4.1.5.扰乱或过度影响或影响其他客户的活动或服务的运作;

4.1.6.宣传未经请求的商业广告、关联链接和其他形式的招揽,这些形式可能会在未经通知的情况下从服务中删除;

4.1.7.以我们合理认为可能被视为企图:(i)欺骗服务或使用服务的其他客户;或(ii)与使用服务的任何其他客户串通,以获取不诚实的利益;

4.1.8.以我们的优势或侵犯我们的任何知识产权;或

4.1.9.任何非法活动。

4.2.您不能将您的帐户出售或转让给第三方,也不能从第三方获得玩家帐户。

4.3.您不得以任何方式在玩家账户之间转移资金。

4.4.如果您将服务用于未经授权的目的,我们可以在书面通知您后立即终止您的帐户。在某些情况下,我们可能会对您采取法律行动。

4.5.未经公司董事或首席执行官事先同意,公司员工、其被许可人、分销商、批发商、子公司、广告、促销或其他机构、媒体合作伙伴、承包商、零售商和每个人的直系亲属不得以实实在在的钱使用服务。如果发现此类活动,账户将立即终止,所有奖金/奖金将被没收。

5.注册

您同意在使用服务时始终:

5.1.我们有权自行决定拒绝接受任何申请人的注册申请,而无需告知具体原因。

5.2. Before using the Service, you must read and accept these Terms. In order to start betting on the Service or withdraw your winnings, we may require you to become a verified Customer which includes passing certain checks. You may be required to provide a valid proof of identification and any other document as it may be deemed necessary. This includes but is not limited to, a picture ID (copy of passport, driver’s licence or national ID card) and a recent utility bill listing your name and address as proof of residence. We reserve the right to suspend wagering or restrict Account options on any Account until the required information is received. This procedure is done in accordance with the applicable gaming regulation and the anti-money laundering legal requirements. Additionally, you will need to fund your Service Account using the payment methods set out on the payment section of our Website.
5.3.您必须提供准确的联系信息,包括有效的电子邮件地址(“注册电子邮件地址”),并在将来更新此类信息以保持其准确性。您有责任保持您账户上的最新联系方式。否则,您可能无法从我们处收到重要的账户相关通知和信息,包括我们对这些条款所做的更改。我们通过客户注册的电子邮件地址识别并与客户沟通。客户有责任维护一个有效且唯一的电子邮件帐户,向我们提供正确的电子邮件地址,并将其电子邮件地址的任何更改通知公司。每位客户全权负责维护其注册电子邮件地址的安全性,以防止其注册电子邮件地址被任何第三方使用。公司对因公司与客户之间使用注册电子邮件地址进行通信而造成的任何损害或损失概不负责。任何没有公司可到达的电子邮件地址的客户将暂停其帐户,直到该地址提供给我们。如果您故意提供虚假或不准确的个人信息,我们将立即暂停您的帐户。在某些情况下,我们也可能对您采取法律行动,和/或联系可能对您采取行动的相关当局。

5.4.您只允许在服务中注册一个帐户。如果发现您有多个账户在我们这里注册,账户将立即关闭。这包括使用代表、亲属、同事、附属机构、有关各方、联系人员和/或第三方行事。

5.5.为了确保您的经济价值并确认您的身份,我们可能会要求您向我们提供额外的个人信息,例如您的姓名和姓氏,或者使用我们认为必要的任何第三方信息提供商。如果任何其他个人信息是通过第三方来源获得的,我们将通知您所获得的数据。

5.6.您必须保留您的密码为服务保密。 如果所要求的帐户信息得到正确提供,我们有权假定您的赌注、存款和提款都是由您承担的。 我们建议您定期更改密码,并不会向第三方披露。 保护您的密码是您的责任,任何失败都将以您唯一的风险和费用为代价。 您可以在每届会议结束时注销服务。 如果您相信任何您的帐户信息被第三方滥用,或者您的帐户已经被黑客入侵,或者您的密码已经被第三方发现,您必须立即通知我们。 如果您注册的电子邮件地址被黑客入侵,您必须通知我们,但是我们可能需要您提供额外的信息/文档,以便我们能够验证您的身份。 一旦我们意识到这样的事件,我们将立即暂停您的帐户。 同时,您负责您帐户中的所有活动,包括第三方访问,无论他们是否获得您的授权。

5.7.您不得在任何时候通过屏幕截图(或其他类似方法)向另一客户或任何其他方发送任何关于服务的内容或其他信息,也不得以框架或任何其他方式显示任何此类信息或内容,而该等信息或内容的显示方式与该客户或第三方键入的URL不同服务进入浏览器行。

5.8.注册时,您将获得使用该网站上可用的所有货币的可能性。这些将是您存款、取款和押注的货币,并按照这些条款所列的服务进行匹配。 有些付款方式不会以所有货币处理。在这种情况下,将显示处理货币,以及页面上可用的转换计算器。

5.9.我们没有义务为您开立帐户,我们的网站注册页面只是一个邀请来对待。我们完全可以自行决定是否继续为您开立帐户,如果我们拒绝为您开立帐户,我们没有义务向您提供拒绝的理由。

5.10.收到您的申请后,我们可能会联系,要求您提供进一步的资料和/或文件,以便我们遵守我们的监管和法律义务。

6.您的帐户

6.1.账户可以使用多种货币,在这种情况下,所有账户余额和交易都以交易使用的货币显示。

6.2.我们不为服务的使用而给予信用。

6.3.如果您不同意,我们可以关闭或暂停帐户,或者我们合理地相信您没有遵守这些条款,或者确保服务的完整性或公平性,或者如果我们有其他合理理由这样做。我们可能并不总是能事先通知你。如果您的帐户关闭或暂停,因为您不遵守这些条款,我们可以取消和/或无效的任何赌注,并扣留任何金钱在您的帐户(包括存款)。

6.4.我们保留在不预先通知的情况下关闭或暂停任何帐户并退还所有资金的权利。然而,已经到期的合同义务将得到履行。

6.5.我们保留在任何时候以任何理由拒绝、限制、取消或限制任何下注的权利,包括为规避我们的投注限额和/或我们的系统规定而以欺诈方式下注的任何赌注。

6.6.如果有任何金额被错误地贷记到您的账户中,它仍然是我们的财产,当我们意识到任何此类错误时,我们将通知您,并且该金额将从您的账户中提取。

6.7.如果由于任何原因,您的帐户透支,您将欠我们透支的数额。

6.8.一旦发现您的账户有任何错误,您必须立即通知我们。

6.9.请记住,赌博纯粹是为了娱乐和娱乐,一旦它不再有趣,你就应该停止赌博。绝对不要赌任何你输不起的东西。如果您觉得您可能已经失去了对赌博的控制,我们提供一个自我排除选项。只需使用您的注册电子邮件地址向我们的客户支持部门发送一条您希望自我排除的邮件,此请求将在收到后24小时内生效。在这种情况下,您的帐户将被禁用,直到您另行通知,并且您将无法登录。

6.10.您不能将您的帐户转让、出售或质押给他人。这一禁令包括转让任何种类的有价值的资产,包括但不限于与这些资产相关的账户、奖金、存款、赌注、权利和/或索赔的所有权,无论是法律上的、商业的还是其他方面的。然而,对上述转让的禁止还包括但不限于与受托人或任何其他第三方、公司、自然人或法人、基金会和/或协会以任何形式或形式合作进行的产权负担、质押、转让、用益物权、交易、经纪、抵押和/或赠与。

6.11.如果您希望关闭我们的帐户,请从您注册的电子邮件地址通过网站上的链接向我们的客户支持部门发送电子邮件。

7.非活动帐户

7.1. We will charge you a fee of $10 (or currency equivalent) per calendar month (Inactive Account Fee) if you have not logged into your Account or logged out from your Account, or used the Service, or made any bet in any section of the Service for twelve consecutive months or more (Account Activity)

7.2. The Inactive Account Fee will be withdrawn from your Account on a monthly basis to the extent that your Account remains in credit and only for the period during which there remains no Account Activity after the initial twelve month period has passed. If the Inactive Account Fee is due to be withdrawn from your Account and the balance of your Account is less than $10 (or equivalent currency), the Inactive Account Fee shall comprise the remaining funds in your Account.

8.资金存放

8.1. All deposits should be made from an account or payment system or credit card that is registered in your own name. Note that some payment systems may apply additional currency exchange fees which will be deducted from the sum of your deposit.

8.2.客户存款和提款可能会收取手续费,这些费用可以在网站上找到。在大多数情况下,我们会吸收您Xigolo.com帐户存款的交易费。您要为您自己的银行手续费负责,这些手续费可能是由于您在我们这里存入资金而引起的。

8.3.公司不是一家金融机构,它使用第三方电子支付处理器来处理信用卡和借记卡存款;它们不是由我们直接处理的。如果您通过信用卡或借记卡存入资金,只有在我们收到付款发放机构的批准和授权码后,您的帐户才会被贷记。如果您的信用卡发行商没有给予此类授权,您的账户将不会被记入这些资金的贷方。

8.4.您同意全额支付应支付给我们或支付提供商的与您使用服务相关的任何和所有付款和费用。您还同意不退还或放弃、取消或以其他方式撤销您的任何押金,在任何情况下,您将退还和补偿我们未支付的押金,包括我们在收取您的押金过程中发生的任何费用,并且您同意将没收使用这些已收回资金的赌注所获得的任何奖金。您承认并同意您的玩家账户不是银行账户,因此不受任何存款或银行保险制度或任何其他司法管辖区(包括但不限于您当地司法管辖区)的任何存款或银行保险制度或任何其他类似保险制度的担保、保险或其他保护。 此外,玩家账户中的任何资金都不计入利息。

8.5. If you decide to accept any of our promotional or bonus offer by entering a bonus code during deposit, you agree to the Terms of Bonuses and terms of each specific bonus.

8.6.来自犯罪和/或非法和/或未经授权活动的资金不得存入我们的账户。

8.7.如果您使用信用卡存款,建议您保留一份交易记录副本和一份这些条款的副本。

8.8.网上赌博在您所在的司法管辖区可能是非法的;如果是这样的话,您没有被授权使用您的支付卡在本网站存款。您有责任了解您所在国家有关在线赌博的法律。

9.资金提取

9.1. You may withdraw any unutilized and cleared funds held in your player account by submitting a withdrawal request in accordance with our withdrawal conditions. The minimum withdrawal amount per transaction is $15 (or equivalent in other currency) .

9.2. To prevent money laundering, withdrawals must roll over (betting) at least the amount deposited.

9.3.我们保留要求带照片的身份证、地址确认或执行其他验证程序(要求自拍、安排验证电话等)的权利。在批准从您的帐户中提取任何款项之前进行身份验证。我们还保留在您与我们的关系有效期内随时进行身份验证的权利。

9.4. Should you wish to withdraw funds but your account is either inaccessible, dormant, locked or closed, please contact our Customer Service Department.

9.5. In cases when your balance is at least 10 times larger than the total sum of your deposits, you will be limited to $ 5,000 (or currency equivalent) for withdrawal per month. In other cases the maximum withdrawal amount per month is $ 10,000.

9.6. Please note that we cannot guarantee successful processing of withdrawals or refunds in the event if you breach the Restricted use policy stated in Clauses 3.3 and 4.

10.支付交易和处理商

10.1. You are fully responsible for paying all monies owed to us. You must make all payments to us in good faith and not attempt to reverse a payment made or take any action which will cause such payment to be reversed by a third party in order to avoid a liability legitimately incurred. You will reimburse us for any charge-backs, denial or reversal of payment you make and any loss suffered by us as a consequence thereof. We reserve the right to also impose an administration fee of $50, or currency equivalent per charge-back, denial or reversal of payment you make.

10.2.我们保留使用第三方电子支付处理商和/或商户银行处理您支付的款项的权利,并且您同意受其条款和条件的约束,只要您知道这些条款并且这些条款不与这些条款相冲突。

10.3.在我们的网站上进行的所有交易都可能被检查,以防止洗钱或恐怖主义融资活动。可疑交易将向有关当局报告。

11.错误

11.1.如果我们的系统或流程出现错误或故障,所有赌注将无效。一旦发现服务有任何错误,您有义务立即通知我们。如果由于服务的缺陷或错误而导致与服务和/或向您支付的款项有关的通信或系统错误或错误或病毒,我们将不对您或任何第三方承担因此类错误而产生或导致的任何直接或间接成本、费用、损失或索赔负责,我们保留有权撤销所有相关的游戏/赌注,并采取任何其他行动纠正此类错误。

11.2.我们尽一切努力确保我们在张贴博彩线上不会出错。但是,如果由于人为错误或系统问题,在一个奇数下赌注被接受,即:与投注时一般市场上的赌注有很大不同;或者由于在下注时事件发生的可能性明显不正确,那么我们保留取消或作废该下注的权利,或取消或取消在一个事件开始后所做的赌注。

11.3.我们有权向您追讨多支付的任何金额,并调整您的账户以纠正任何错误。此类错误的一个例子可能是价格不正确或我们输入的事件结果不正确。如果您的账户中没有足够的资金,我们可能会要求您向我们支付与任何错误下注或下注有关的未付金额。因此,我们保留取消、减少或删除任何未完成的交易的权利,无论是否存在因错误而产生的资金。

12.游戏规则、退款和取消

12.1. The winner of an event will be determined on the date of the event’s settlement, and we will not recognize protested or overturned decisions for wagering purposes.

12.2.所有公布的结果应为72小时后的最终结果,在此期间后将不受理任何查询。在结果发布后72小时内,我们只会重置/更正由于人为错误、系统错误或参考结果源所犯错误而导致的结果。

12.3.如果比赛结果在支付期限内因任何原因被比赛管理机构推翻,则所有款项将退还。

12.4.如果平局发生在提供平局选项的游戏中,一个团队的所有输赢赌注都将丢失。如果没有提供抽签选项,那么每个人都会在比赛抽签结果中获得退款。如果没有提供抽签选项,那么如果玩的话,额外的时间将被计算在内。

12.5.如果我们无法验证结果,例如,如果播放该事件的馈送中断(并且无法由其他来源核实),则在我们的选择中,对该事件的下注将被视为无效,并且下注将被退还。

12.6.所有活动的最低和最高下注金额将由我们决定,如有更改,恕不另行书面通知。我们也保留调整个人帐户限额的权利。

12.7.客户完全负责自己的账户交易。一旦交易完成,则无法更改。我们不负责客户丢失或重复的赌注,并且不会因为一个游戏丢失或重复而不接受差异请求。每次交易结束后,客户可以在网站的“我的账户”部分查看他们的交易,以确保所有被请求的赌注都被接受。

12.8.只要两队都是正确的,无论我们网站上的联赛头球是什么,一场对决都会有效果。

12.9.网站上显示的电子竞技比赛开始日期和时间仅供参考,并不保证正确。如果比赛被暂停或推迟,并且在实际预定开始时间后72小时内没有恢复,比赛将不采取任何行动,并且赌注将被退还。一个例外是,无论一个团队/玩家是在锦标赛中晋级,还是在锦标赛中获胜,无论是暂停比赛还是推迟比赛,都将采取行动。

12.10.如果我们发布的活动日期不正确,所有下注都将根据管理机构公布的日期采取行动。

12.11. If a team is using stand-ins, the result is still valid as it was the team’s choice to use the stand-ins.

12.12.公司保留从网站上删除活动、市场和任何其他产品的权利。

12.13. In-depth explanation of our sports betting rules is on the separate page: SPORTS BETTING RULES

12.14. Refund policy

12.14.1. Xigolo does not give refunds for most digital purchases. However there are exceptions (see below). You can also contact the support directly. The support can help with purchase issues, and can process it as per policies and applicable laws.

12.14.2. Due to the digital nature of service once your subscription starts you can’t get a refund for any payments you’ve already made. If you don’t want to subscribe any more, cancel your subscription. You will still have access to the subscription until the end of the period you have paid for.

12.14.3. You are fully responsible for any payments made for the services and products from our platform. You must make all payments to us in good faith and not attempt to reverse a payment made or take any action which will cause such payment to be reversed by a third party in order to avoid a liability legitimately incurred. You will reimburse us for any charge-backs, denial or reversal of payment you make and any loss suffered by us as a consequence thereof. We reserve the right to also impose an administration fee of $50 or more depending on the nature of the product/service you opted for, or currency equivalent per charge-back, denial or reversal of payment you make.

– Within 24 hours: You may be able to get a refund depending on the details of the purchase. Please contact support.

– After 48 hours: However no refund will be made post 48 hours of product/service purchase.

13.通信和通知

13.1.您根据本条款向我们发出的所有通信和通知应使用网站上的客户支持表格发送。

13.2.除非本条款另有规定,否则本公司根据本条款向您发出的所有通信和通知应张贴在本网站上和/或发送至本公司系统中为相关客户保留的注册电子邮件地址。此类沟通的方式由我方全权决定。

13.3.您或我们根据本条款发出的所有通信和通知均应以英语书写,且必须以您账户中的注册电子邮件地址发送。

13.4.我们可能会不时透过电邮与您联络,以便向您提供有关投注、独特促销产品及其他来自Xigolo.com的信息。当您在网站注册时同意这些条款时,您同意接收此类电子邮件。您可以通过向客户支持提交请求,随时选择不接受我们提供的此类促销产品。

14.超出我们控制范围的事项

对于因不可抗力事件而未能或延迟提供服务,我方不承担任何责任,尽管我方已采取合理的预防措施,如:天灾;贸易或劳工纠纷;停电;任何政府或当局的作为、失败或不作为;通讯服务受阻或故障;或由第三方造成的任何其他延迟或故障,我们将不对您可能遭受的任何损失或损害负责。在这种情况下,我们保留取消或暂停服务的权利,而不承担任何责任。

15.责任

15.1.在适用法律允许的范围内,如果我方未能履行我方在本条款下的义务,我方将不对贵方可能遭受的任何合理可预见的损失或损害(直接或间接)进行赔偿,除非我方违反了法律规定的任何职责(包括我方的疏忽导致死亡或人身伤害),在这种情况下,我方如果该故障是由于:(I)您自己的过错;(Ii)与我方履行本条款无关的第三方(例如,由于通信网络性能、拥塞和连接性或您的计算机设备的性能而引起的问题),您不承担任何责任;或(Iii)即使我们或我们的供应商采取了合理的谨慎措施,我们或我们的供应商也无法预见或预防的任何其他事件。由于此项服务只供消费者使用,我们对任何形式的商业损失概不负责。

15.2. In The Event That We Are Held Liable For Any Event Under These Terms, Our Total Aggregate Liability To You Under Or In Connection With These Terms Shall Not Exceed (A) The Value Of The Bets And Or Wagers You Placed Via Your Account In Respect Of The Relevant Bet/Wager Or Product That Gave Rise To The Relevant Liability, Or (B) Usd $500 In Aggregate, Whichever Is Lower.

15.3.我们强烈建议您(I)在使用之前,注意验证该服务与您自己的计算机设备的适用性和兼容性;以及(Ii)采取合理的预防措施,保护自己免受有害程序或设备的侵害,包括安装防病毒软件。

16.未成年人赌博

16.1.如果我们怀疑您目前未满18岁或未满18岁(或低于适用于您的司法管辖区法律规定的成年年龄),当您通过该服务下注时,您的账户将被暂停(锁定),以防止您再下注或进行任何下注从你的账户取款。我们随后将调查此事,包括您是否以代理人的身份或以其他方式代表18岁以下(或适用于您的司法管辖区法律规定的未成年年龄)的人下注。如果发现您:(a)目前;(b)未满18岁或在相关时间适用于您的法定年龄以下;或(c)曾在18岁以下或未满18岁(适用的法定年龄)以下的人的代理人或受其要求下注:

* all winnings currently or due to be credited to your Account will be retained;

* all winnings gained from betting through the Service whilst under age must be paid to us on demand (if you fail to comply with this provision we will seek to recover all costs associated with recovery of such sums); and/or

* any monies deposited in your Account which are not winnings will be returned to you OR retained until you turn 18 years old at our sole discretion. We reserve the right to deduct payment transaction fees from the amount to return, including transaction fees for deposits to your Xigolo.com account which we covered.

16.2.如果您的年龄超过18岁,但您的下注年龄高于18岁,并且您低于该司法管辖区的法定最低年龄,则此条件也适用于您。

16.3.如果我们怀疑您违反了本条款的规定或试图利用这些条款进行欺诈,我们保留采取任何必要行动调查此事的权利,包括通知相关执法机构。

17.欺诈

我们将寻求对任何涉及欺诈、不诚实或犯罪行为的客户进行刑事和合同制裁。我们将拒绝支付任何客户的任何怀疑。客户应赔偿并应按要求向我们支付因客户欺诈、不诚实或犯罪行为而直接或间接产生的所有成本、费用或损失(包括任何直接、间接或间接的损失、利润损失、业务损失和声誉损失)。

18.知识产权

18.1.任何未经授权使用我们的名称和标志可能会导致对您采取法律行动。

18.2. As between us and you, we are the sole owners of the rights in and to the Service, our technology, software and business systems (the “Systems”) as well as our odds.

您不得将您的个人资料用于您自己的商业利益(例如将您的状态更新出售给广告商);以及

当您为您的帐户选择昵称时,如果我们认为它合适,我们保留删除或收回它的权利。

18.3. You may not use our URL, trademarks, trade names and/or trade dress, logos (“Marks”) and/or our odds in connection with any product or service that is not ours, that in any manner is likely to cause confusion among Customers or in the public or that in any manner disparages us.

18.4.除了上述条款中明确规定外,我们和我们的许可方不得向您或本公司或商标授予任何明示或暗示权利、许可、所有权或利息以及我们和我们的许可方专门保留的所有此类权利、许可、所有权和利息。您同意不要使用任何自动或手动设备来监视或复制服务中的网页或内容。任何未经授权的使用或复制都可能导致对您采取法律行动。

19.您的执照

19.1.根据这些条款以及您对这些条款的遵守情况,我们授予您非排他性、有限性、不可转让和不可再授权的许可证,您仅可出于个人非商业目的访问和使用服务。如果我们在这些条款下与您方的协议终止,我们对您方的许可终止。

19.2.除您自己的内容外,您在任何情况下都不得修改、发布、传输、转让、出售、复制、上传、发布、分发、执行、展示、创建衍生作品,或以任何其他方式利用服务和/或其上的任何内容或其中包含的软件,除非我们在这些条款或网站上明确允许。任何与本服务有关或提供给您的与本服务有关的信息或内容不得修改或更改、与其他数据合并或以任何形式发布,包括例如屏幕或数据库抓取以及旨在收集、存储、重组或操作此类信息或内容的任何其他活动。

19.3. Any non-compliance by you with this Clause may also be a violation of our or third parties’ intellectual property and other proprietary rights which may subject you to civil liability and/or criminal prosecution.

20.您的行为和安全

20.1.为保护您和保护我们的所有客户,严禁在服务上发布任何内容,以及与之相关的行为和/或服务,这些行为在任何方面都是非法的、不适当的或不受欢迎的(“禁止行为”)。

20.2.如果您从事禁止行为,或者我们自行决定您从事禁止行为,您的账户和/或您对服务的访问或使用可能会立即终止,恕不另行通知。另一位客户、其他第三方、执法机构和/或我们可能会对您采取法律行动,因为您有被禁止的行为。

20.3.禁止行为包括但不限于访问或使用该服务:

宣传或分享您认为虚假、误导或非法的信息;

conduct any unlawful or illegal activity, such as, but not limited to, any activity that furthers or promotes any criminal activity or enterprise, violates another Customer’s or any other third party’s privacy or other rights or that creates or spreads computer viruses;

以任何方式伤害未成年人;

传播或提供任何非法、有害、威胁、辱骂、扭曲、诽谤、粗俗、淫秽、淫秽、暴力、仇恨、种族或族裔或其他令人反感的内容;

传输或提供用户根据任何法律或合同或信托关系无权提供的任何内容,包括但不限于侵犯第三方版权、商标或其他知识产权和专有权的任何内容;

传播或提供包含任何软件病毒或其他计算机或编程代码(包括HTML)的任何内容或材料,旨在中断、破坏或更改服务、其展示或任何其他网站、计算机软件或硬件的功能;

以任何方式干扰、干扰或反向工程服务,包括但不限于截取、模拟或重定向我们使用的通信协议,创建或使用作弊、mods或黑客或任何其他旨在修改服务的软件,或使用任何从或通过服务拦截或收集信息的软件;

以任何方式干扰、干扰或反向工程服务,包括但不限于截取、模拟或重定向我们使用的通信协议,创建或使用作弊、mods或黑客或任何其他旨在修改服务的软件,或使用任何从或通过服务拦截或收集信息的软件;

参与任何活动或行动,根据我们的唯一和完全自由裁量权,导致或可能导致另一个客户被骗或被骗;

transmit or make available any unsolicited or unauthorised advertising or mass mailing such as, but not limited to, junk mail, instant messaging, “spim”, “spam”, chain letters, pyramid schemes or other forms of solicitations;

以自动方式或以虚假或欺诈的名义在网站上创建帐户;

冒充其他客户或任何其他第三方,或

我们合理考虑的任何其他行为或事情违反了我们的商业原则。

上述禁止行为列表并非详尽无遗,我们可能随时或不时对其进行修改。我们有权调查并采取我们认为适当或必要的一切行动,包括但不限于从服务中删除客户的帖子和/或终止其账户,并对直接或间接的任何客户或第三方采取任何行动或在知情的情况下允许任何第三方直接或间接从事禁止行为,无论是否通知该客户或第三方。

21.链接到其它网站

该服务可能包含指向第三方网站的链接,这些网站不是由我们维护的,也不是与我们有关的,我们对此没有控制权。这些网站的链接仅为方便客户而提供,我们绝不调查、监控或检查其准确性或完整性。链接到此类网站并不意味着我们对链接网站或其内容或其所有者的任何认可和/或任何附属关系。我们对其可用性及其准确性、完整性、可访问性和有用性没有控制权或责任。因此,在访问此类网站时,我们建议您在访问新网站时采取通常的预防措施,包括审查其隐私政策和使用条款。

22.投诉

22.1.如果您对这些条款有任何疑虑或疑问,请通过网站上的链接联系我们的客户服务部门,并使用您注册的电子邮件地址与我们进行沟通。

22.2.尽管如此,我们对您或任何第三方对我们收到或采取行动的任何投诉作出答复时均不承担任何责任。

22.3.如果客户对如何解决赌注不满意,则该客户应向我们的客户服务部门提供其申诉的详细信息。我方将尽合理努力在几天内答复此类质询(在任何情况下,我方打算在收到此类质询后28天内答复所有此类质询)。

22.4.争议必须在下注决定之日起三(3)天内提出。在此期间之后,将不受理任何索赔。客户全权负责其账户交易。

22.5.如果您和我们之间发生争议,我们的客户服务部门将尝试达成一致的解决方案。如果我们的客户服务部门无法与您达成一致的解决方案,该问题将上报给我们的管理层。

22.6. Should all efforts to resolve a dispute to the Customer’s satisfaction have failed, the Customer has the right to lodge a complaint with our licensing body Gaming Services Provider N.V.

23.转让

未经我方事先书面同意,贵方不得转让本条款或本协议项下的任何权利或义务,我方不得无理拒绝同意。未经您同意,我方可将我方在本协议项下的全部或任何部分权利和义务转让给任何第三方,前提是该第三方能够通过在该服务上发出书面通知,提供与服务质量大体相似的服务。

24.可分割性

如果本条款的任何条款被任何主管部门视为不可执行或无效,则应修改相关条款,使其在适用法律允许的最大范围内按照原文意图执行。本条款其余条款的有效性和可执行性不受影响。

25.违反这些条款

如果不限制我们的其他补救措施,我们可以暂停或终止帐户,拒绝继续向您提供服务,无论在哪种情况下都没有事先通知您,如果我们合理地认为,您违反了这些条款的任何实质性条款。 不过,任何此类行动的通知都会立即向您提供。

26.一般规定

26.1. 协议期限。 当您访问或使用本服务或是本网站的客户或访客时,本条款仍然完全有效。这些条款将在您的帐户因任何原因终止后继续有效。

26.2. 性别。表示单数的词语应包括复数,反之亦然;表示男性的词语应包括女性和中性,反之亦然;表示个人的词语应包括个人、合伙企业、协会、信托、非法人组织和公司。

26.3. 弃权。除非以书面形式并经我方正式签署,否则我方对贵方违反或威胁违反本条款任何条款或条件的弃权,无论是通过行为还是其他方式,均不得对我方有效,或对我方具有约束力,且除非书面弃权另有规定,应仅限于放弃的具体违约行为。我方未能在任何时候执行本条款的任何条款或条件,不得解释为放弃该条款或我方在任何其他时间执行该条款的权利。

26.4. 确认。此后访问或使用本服务,即表示您已阅读、理解并同意本条款的每一段。因此,您在此不可撤销地放弃与本条款中任何内容相反的任何将来的争论、索赔、要求或诉讼。

26.5. 语言。如果这些规则的英文版本与任何其他语文版本之间存在差异,则英文本将被视为正确。

26.6. 适用法律。 这些条款受库拉索岛法律管辖。

26.7. 完整协议。这些条款构成您和我们之间关于您访问和使用服务的完整协议,并取代所有其他先前关于本协议主题的口头或书面协议和通信。

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